CPCS Urgent Supply: Managing the onward referral of a patient when an item is NOT in stock
Written by admin on Friday 18th December 2020
Useful reminder of the correct process to follow if you receive a CPCS Urgent Supply referral from 111 but do not have the stock available to complete the service
Please follow the procedure as explained on page 7 of the PharmOutcomes User Guide:
Key points:
- Do NOT reject the referral
- Do NOT refer patient back to 111 for a new referral
- Find out which pharmacy nearby has the required item in stock (telephone them to check)
- Follow the PharmOutcomes process, then send the referral document to the other pharmacy via NHS email. PharmOutcomes will produce a PDF document (see example below) which contains all the required information necessary for the receiving pharmacy to complete the service.
- The document shows the referral ID number that the destination pharmacy will need to use to first access the referral and then later claim payment for service
- Clarification of payment: In the case of an onward referral of a CPCS patient, both the referring pharmacy and the onward referred to pharmacy are able to claim the £14 service fee (the pharmacy supplying the medication will also claim the drug fee).
Further information on CPCS can be found on the following CPSC website page: